Having more meaningful connections requires just a few thoughtful tweaks that can instantly elevate how you communicate. Here ...

Good questions open minds and hearts, and they deepen conversations. When we inquire about others’ desires, concerns, issues of power, and standards, we invite them into collaborative, creative ...

Have you ever sensed that someone has more to say but isn’t able to say it? Perhaps your direct report insists that everything is “great!” despite her impossibly heavy workload, or you notice the same ...

As humans, we’re talking to each other constantly. With all that practice, we must be pretty good at it—right? Not exactly. As a professor at Harvard Business School and author of Talk: The Science of ...

You can be the most outgoing person in the world and there can still be times when starting a conversation with someone new feels overwhelming. What do you say at a networking event or on a first date ...

You can spend years building credibility at work and still feel unprepared for the moment you need to say something uncomfortable. That one difficult conversation you wish you could avoid often turns ...

We've all been there, nodding and scanning the room for an escape. Here are expert strategies for how to end a conversation the right way.

Most founders don’t fail in the first meeting - they fail in the follow-up. Learn how to structure follow-ups that create ...

Every day we engage in conversations rooted in ritual and social norms. With no conscious effort, we shift from one role to another. One minute, I’m a husband happily cooking breakfast with his wife.