For decades, contact centres have relied on spreadsheets, historical data, and manual effort to forecast staffing needs. While these tools have served their purpose, they are increasingly outmatched ...

As many as 83% of decision-makers expect to increase investment in artificial intelligence (AI) during the next year, according to research from Salesforce. Services organizations are leaning into AI ...

Microsoft Excel is a useful tool for tracking data. By providing past sales data and other factors that affect your sales, you can use Excel's Forecast function to forecast future sales numbers. This ...

Financial forecasting gives you critical insights into your business and helps you project future sales and expenses. Let’s look at how you can create your financial projections in Microsoft Excel and ...

The last 20 months of living in the midst of COVID-19, with all its unexpected developments, have been a challenge for many organizations when it comes to planning for the future. But that has also ...

Sales forecasting never has been easy, and over time it has gotten a lot harder. This brings up a couple of points that every sales manager and CEO has to deal with: how to forecast deals and how to ...