In this special guest feature, Gabby Nizri, Co-Founder and CEO of Ayehu, lays out the difference between a chatbot and a virtual service agent and identifies the challenges and opportunities that ...

In the structure of the modern enterprise, the IT help desk has long been seen as a vital support function. It's the primary point of contact for employees with technical issues, from forgotten ...

Rising ticket volumes and fragmented IT systems pose challenges to service desks across various industries. To address these challenges, Info-Tech Research Group has published a three-phase AI ...