The key to delivering smart customer service is that it needs to be constantly re-evaluated, especially after seminal shifts in technology and larger trends (such as social media). Download this month ...

Different industries have been finding different ways to adapt to the global digital transformation. For example, customer service centers, which are heavily reliant upon extensive manpower, are now ...

Neither customer-facing tech, nor digital kiosks, nor self-service are new phenomena. But in an age where customers expect more tech options, including smart tech and kiosks, tech-friendly customer ...

Outstanding customer service plays a vital role to corporate success in the ever-changing business landscape. The traditional customer service model is constantly criticized for long wait times, ...

Two months ago, a battery charger for a 12 volt DeWALT drill of mine literally fried. I was working along the edge of a river when I smelled acrid electric fumes and thought I might be upwind of a ...

Above: Twilio’s Nico Acosta noted that AI can keep service costs down. There is no shortage of new and shiny technology available for customer service operations, but in many ways, the human element ...

As entrepreneurs, a lot of us tend to be visionaries. We have big ideas of what peak success looks like in our business or as leaders. But sometimes, we get caught up in big, lofty visions that are ...

Smart ticketing systems and other new technologies are revolutionising how passengers experience rail transport, with flexible, remote journey planning and purchasing the order of the day. But when it ...

Opinions expressed by Entrepreneur contributors are their own. We all know that keeping your customers happy is the key to building loyalty and earning repeat business. If your customers aren’t ...