When expensive technology fails, it’s not just a small mistake,it’s a jaw-dropping disaster that can cost a fortune. In Expensive Technology Fails That Cost a Fortune and Left Everyone in Shock, we ...

From air taxis to autonomous cars, business psychologist Patrick Planing explains why behavior change remains the hardest ...

I have a fairly large problem in that I've come to the conclusion I'm not understood. Which is a pretty significant blow to ...

Many companies are investing heavily in flashy customer experience (CX) technology, yet customers still aren’t seeing the meaningful improvements they expect. Why? Businesses are falling into the over ...