AI-powered, interactive knowledge bases are transforming static documentation into dynamic, contextual experiences that learn from every user interaction.

Knowledge bases are powerful self-service features that improve customer satisfaction, enhance user experience and reduce customer support costs. The knowledge base can also be an SEO goldmine if ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

Given that NotebookLM isn't the best for building a long-term knowledge base, it performs best in project-based workflows ...

This post talks about the best free knowledge base software available for Windows 11/10. A knowledge base software is basically a database that is used for creating, storing, organizing, and managing ...

Personal knowledge-based software can store information permanently and make it accessible at any time you need. You can easily search, browse, and access documents, images, and other files from one ...

Over 1,000 misconfigured ServiceNow enterprise instances were found exposing Knowledge Base (KB) articles that contained sensitive corporate information to external users and potential threat actors.

Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...

A knowledge graph provides the associations between resources in a potentially complex information space. There is an intriguing fallacy (what I call the disconnected data fallacy) that seems ...

Ashok, CEO of UnfoldLabs, is an innovation veteran who believes in making the world a better place with futuristic technology products. The global market for knowledge management (KM) was worth $381.5 ...

Users of ServiceNow, a cloud-based platform used to manage IT services and processes, could be unknowingly exposing confidential information, including names, phone numbers, internal system details, ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...