Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Scott McCormick: I write every day. The hours I write change, ...

Writing a good summary is harder than it looks. You need to capture the essence of something longer; this could be an article, a book chapter, a report. You then distil it into something brief and ...

I grew up being told the importance of writing thank-you notes. My children began resisting the task, seeing it as tedious and unnecessary. Now, they must write thank you notes before they are able to ...