In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

CoSupport AI is officially launching its all-in-one AI platform for customer support. By combining autonomous support, enhanced agent productivity, and real-time business intelligence, CoSupport AI ...

Zendesk Inc. today debuted new generative artificial intelligence features that aim to make help desk teams more productive. The features are rolling out for the company’s flagship customer service ...

Kustomer is the first AI-native customer service platform, designed to revolutionize how businesses deliver customer experiences. Combining AI-powered automation, human expertise, and a connected CRM, ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

On Wednesday, March 19th—day three of Enterprise Connect—five executives from leading contact center and customer experience companies and a knowledgeable enterprise customer joined me for a Keynote ...

SAN FRANCISCO, Sept. 26, 2024 /PRNewswire/ -- Gladly, a leader in customer service innovation, has announced its groundbreaking unified Customer Service Platform, powered by advanced AI. The platform ...

San Francisco, California--(Newsfile Corp. - January 7, 2025) - Auralis AI, a leader in generative AI solutions for customer support, today announced the launch of its enhanced customer support ...

Companies with field service teams are ubiquitous. They’re found in energy, manufacturing, technology, telecommunications, and other industries. Many companies view field services as key to customer ...

Command Alkon has launched Command Community, an online platform designed to give customers easier access to support resources and self-service tools. The platform allows users to submit, view and ...