BETHLEHEM TWP., Pa.- A UPS customer service center in Northampton County is closing. A public relations spokesperson for the company confirmed the closure of the facility at 2301 Highland Avenue in ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

So, you’re looking to land your first job in a call center, huh? It can feel a bit daunting, especially if you don’t have any direct experience. People often wonder how to even get past the interview ...

Thinking about a job in a call center but don’t have any direct experience? It’s totally doable. A lot of people get their start in these roles because they offer a chance to learn and grow. The trick ...

See Melissa Russo's full interview with Mayor-elect Zohran Mamdani below. Mayor-Elect Zohran Mamdani plans to pick up the phone and call President Donald Trump prior to taking office, he told NBC New ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

MAULDIN, S.C. (WSPA) – Due to the COVID-19 pandemic, the Samsung call center in Mauldin had to go remote years ago, but today, the city is welcoming the company back to the area. It’s on Brookfield ...

Samsung Electronics America, in partnership with Harte Hanks, recently opened a new customer service call center in Mauldin. The 14,000-square-foot facility at 701 Brookfield Parkway, near Woodruff ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

President Donald Trump rejected former Vice President Kamala Harris’ claim in her new book that he privately praised her during a concession phone call, saying he was cordial but never described her ...

NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...